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If you’re looking for some assistance with DigitalMove, we can help. Take a look through our FAQs below, or drop us a line.
Frequently Asked Questions
What is DigitalMove?
How do I get started with DigitalMove?
How do I access DigitalMove?
Once you've instructed a DigitalMove-enabled conveyancer, you will receive an email containing your login credentials. After setting a password, you will be able to access the platform on a smartphone, tablet, laptop, or desktop computer, provided you have an Internet connection.
You can log in directly at: https://app.digitalmove.co.uk/.
Alternatively, visit www.digitalmove.co.uk to sign in.
How do I receive DigitalMove cases?
Our Solicitor Liaison Team will be happy to discuss the options available to you. Get in touch with us here for more information.
How quickly can I complete my conveyancing case using DigitalMove?
There is no 'standard' length of time that a conveyancing case will take. Factors including the complexity of the case and delays from third-party providers impact the completion time of a conveyancing case. DigitalMove helps drive efficiency and allows elements of the process to take place sooner.
What is your support team availability, in case I have any problems?
Our Customer Support Team are available from:
8am to 8pm Monday-Thursday
8am to 6pm Friday
9am to 4pm Saturday
9am to 1pm Sunday
What if I forget my login details?
Not a problem! On the login page (https://app.digitalmove.co.uk/), you can click the link for 'Forgotten your password?'. You'll need to confirm your username and will then receive an email containing a link to reset your password.
Will I be able to contact my conveyancer via the platform?
DigitalMove allows you to communicate securely with your conveyancer, without using vulnerable emails. All messaging takes place within the DigitalMove platform, so you can be sure that only authenticated and approved parties are accessing your case information. You are also able to attach documents to messages.
If you don't wish to use our secure messaging function, you can still contact your case handler directly, using the details at the top of each screen in the platform.
When should I contact my conveyancer?
DigitalMove will notify you when you need to take action. This could be a new task in your to-do list, or notification of a new message from your conveyancer requesting further information.
If you do have any queries, you can send a secure message to your conveyancer or call them using the details provided at the top of the portal.
How do I verify and upload a customer’s ID through DigitalMove?
Your customers can upload their ID straight into the DigitalMove platform, removing the need for you to complete this on their behalf.
Does it matter which browser I use?
DigitalMove works on the latest versions of Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox and Safari
Do I need any specific applications to be able to access and run DigitalMove?
Firms do not need specialist applications to receive DigitalMove cases. All that is required is a suitable device and an Internet connection. Our Solicitor Liaison Team will be happy to discuss onboarding for new firms – just send us an enquiry here.
What information can a broker see?
The broker can see messages when authorised to view them but will not be able to view the uploaded documents or any information subject to client confidentiality.
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